Privacy Policies & Terms and Conditions
* FAQ (Frequently Asked Questions)
1. Payment Policy
* There are no hidden charges. You pay the amount that you see in your order
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at the time of checkout.
* If you see any charges on your credit/debit card for purchases made but you have
never created an account or signed up, please check with your family members or
business colleagues authorized to make purchases on your behalf. If you’re still
unable to recognise the charge, please report the unauthorized purchase within 30
days of the transaction so that we can look into it. Please email us at
contactus@dixitfoods.com
* In case of a payment failure, please retry ensuring: Information passed on to
payment gateway is accurate i.e. account details, billing address, password (for net
banking), etc. Kindly also check if your Internet connection has been disrupted in the
process.
* If your account has been debited after a payment failure, it is normally rolled back to
your account within 7 business days. You can email us on contactus@dixitfoods.com
with your order number for any clarification.
* We support the following payment options at www.dixitfoods.com/shops
1. Credit Card
2. Debit Card
3. Net banking
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2. Return & Cancellation Policy
Cancellation by Site / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for
which you have placed an order by calling our customer service. In such a case we will
refund any payments already made by you for the order as a Store Credit , which can be
used on future purchases . If we suspect any fraudulent transaction by any customer or
any transaction which defies the terms & conditions of using the website, we at our sole
discretion could cancel such orders. We will maintain a negative list of all fraudulent
transactions and customers and would deny access to them or cancel any orders placed
by them.
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3. Shipping Policy:
Our Shipping rates:
1. Within Maharashtra – It will be flat Rs. 60 (If total amount is below Rs. 500)
2. Within Maharashtra – It is free if total amount is above Rs. 500
3. Out of Maharashtra (within India) – It will be flat Rs. 90 (If total amount is below
Rs. 500)
4. Out of Maharashtra (within India) – It is free if total amount is above Rs. 500
5. Out of India – It will be depend on weight.
Delivery Schedule :
* Within City – 3 to 4 Working days.
* Within Zone – 4 to 5 Working days.
* Within Metro cities – 5 to 6 Working days.
* Tier 1, 2 ,3 cities – 6 to 7 Working days.
* Special destinations – 8 to 9 Working days
* For Liquid items – 9 to 10 working days.
Zone Structure :
Within City : Pune
Within Zone : Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh
Metro : Mumbai, Bangalore, Chennai, Delhi, Kolkata
RoI A (Rest of India A) : State Capitals, Tier 1 cities and Key Tier 2 cities
Tier 1 Cities – Bangalore, Chennai, Delhi, Mumbai, Hyderabad, Kolkata and Pune.
Tier 2 Cities – Agra, Lucknow, Jaipur, Chandigarh, Nagpur.
Tier 3 Cities – Rest all.
RoI B (Rest of India B) : Tier 2 and Tier 3 cities
Special Destinations : North East , Andaman and Nicobar, J & K.
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4. Terms and Conditions
Services overview
As part of the registration process on the Site, “Dixit Foods” may collect the following
personally identifiable information about you: Name including first and last name, alternate
email address, mobile phone number and contact details, Postal code and information
about the pages on the site you visit/access, the links you click on the site, the number of
times you access the page and any such browsing information.
Eligibility
Services of the Site would be available to only select geographies in India. Persons who
are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including
un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under
the age of 18 years but at least 13 years of age you may use the Site only under the
supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.
If your age is below 18 years your parents or legal guardians can transact on behalf of you
if they are registered users. You are prohibited from purchasing any material which is for
adult consumption and the sale of which to minors is prohibited.
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License & Site access
“DIXIT FOODS” grants you a limited sub-license to access and make personal use of this
site and not to download (other than page caching) or modify it, or any portion of it, except
with express written consent of “DIXIT FOODS”. This license does not include any resale
or commercial use of this site or its contents; any collection and use of any product listings,
descriptions, or prices; any derivative use of this site or its contents; any downloading or
copying of account information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extraction tools. This site or any portion of this
site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited
for any commercial purpose without express written consent of “DIXIT FOODS”. You may
not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of the Site or of “DIXIT FOODS”
and its affiliates without express written consent. You may not use any meta tags or any
other “hidden text” utilizing the Site’s or DIXIT FOODS’s name or trademarks without the
express written consent of DIXIT FOODS. Any unauthorized use terminates the
permission or license granted by DIXIT FOODS.
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Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site. You have to keep
your account and registration details current and correct for communications related to
your purchases from the site.
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Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The
prices mentioned at the time of ordering be the prices charged on the date of the delivery.
Although prices of most of the products do not fluctuate on a daily basis but some of the
commodities and fresh food prices do change on a daily basis. In case the prices are
higher or lower on the date of delivery additional charges will be collected or refunded as
the case may be at the time of the delivery of the order.
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You Agree and Confirm
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e.
wrong name or address or any other wrong information) any extra cost incurred by
DIXIT FOODS for redelivery shall be claimed from you.
2. That you will use the services provided by the Site, its affiliates, consultants and
contracted companies, for lawful purposes only and comply with all applicable laws
and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where such
information is requested of you. DIXIT FOODS reserves the right to confirm and
validate the information and other details provided by you at any point of time. If
upon confirmation your details are found not to be true (wholly or partly), DIXIT
FOODS. has the right in its sole discretion to reject the registration and debar you
from using the Services and / or other affiliated websites without prior intimation
whatsoever.
4. That you are accessing the services available on this Site and transacting at your
sole risk and are using your best and prudent judgment before entering into any
transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will
be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By
placing an order for a product you agree to be bound by the conditions of sale
included in the item’s description.
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You may not use the Site for any of the following purposes:
1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful,
vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offence or
results in civil liability or otherwise breaches any relevant laws, regulations or code
of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person’s use or enjoyment of the Site.
5. Breaching any applicable laws;
6. Interfering or disrupting networks or web sites connected to the Site.
7. Making, transmitting or storing electronic copies of materials protected by copyright
without the permission of the owner.
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Colours
We have made every effort to display the colours of our products that appear on the
Website as accurately as possible. However, as the actual colours you see will depend on
your monitor, we cannot guarantee that your monitor’s display of any colour will be
accurate.
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Modification of Terms & Conditions of Service
DIXIT FOODS may at any time modify the Terms & Conditions of Use of the Website
without any prior notification to you. You can access the latest version of these Terms &
Conditions at any given time on the Site. You should regularly review the Terms &
Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to
you, you should discontinue using the Service. However, if you continue to use the Service
you shall be deemed to have agreed to accept and abide by the modified Terms &
Conditions of Use of this Site.
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Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India.
The Courts at Pune shall have exclusive jurisdiction in any proceedings arising out of this
agreement. Any dispute or difference either in interpretation or otherwise, of any terms of
this User Agreement between the parties hereto, the same shall be referred to an
independent arbitrator who will be appointed by DIXIT FODS and his decision shall be final
and binding on the parties hereto. The above arbitration shall be in accordance with the
Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall
be held in Pune. The High Court of judicature at Pune alone shall have the jurisdiction and
the Laws of India shall apply.
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Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions
disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed,
submitted or offered in connection with your use of this Site (collectively, the “Comments”)
shall be and remain the property of DIXIT FOODS. Such disclosure, submission or offer of
any Comments shall constitute an assignment to DIXIT FOODS. of all worldwide rights,
titles and interests in all copyrights and other intellectual properties in the Comments.
Thus, DIXIT FOODS owns exclusively all such rights, titles and interests and shall not be
limited in any way in its use, commercial or otherwise, of any Comments. DIXIT FOODS
will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from,
publish, display and distribute any Comments you submit for any purpose whatsoever,
without restriction and without compensating you in any way. DIXIT FODS is and shall be
under no obligation (1) to maintain any Comments in confidence; (2) to pay you any
compensation for any Comments; or (3) to respond to any Comments. You agree that any
Comments submitted by you to the Site will not violate this policy or any right of any third
party, including copyright, trademark, privacy or other personal or proprietary right(s), and
will not cause injury to any person or entity. You further agree that no Comments submitted
by you to the Website will be or contain libelous or otherwise unlawful, threatening,
abusive or obscene material, or contain software viruses, political campaigning,
commercial solicitation, chain letters, mass mailings or any form of “spam”. DIXIT FOODS
does not regularly review posted Comments, but does reserve the right (but not the
obligation) to monitor and edit or remove any Comments submitted to the Site. You grant
DIXIT FOODS the right to use the name that you submit in connection with any
Comments. You agree not to use a false email address, impersonate any person or entity,
or otherwise mislead as to the origin of any Comments you submit. You are and shall
remain solely responsible for the content of any Comments you make and you agree to
indemnify DIXIT FOODS and its affiliates for all claims resulting from any Comments you
submit. DIXIT FOODS and its affiliates take no responsibility and assume no liability for
any Comments submitted by you or any third party.
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Copyright & Trademark
DIXIT FOODS its suppliers and licensors expressly reserve all intellectual property rights
in all text, programs, products, processes, technology, content and other materials, which
appear on this Site. Access to this Website does not confer and shall not be considered as
conferring upon anyone any license under any of DIXIT FOODS or any third party’s
intellectual property rights. All rights, including copyright, in this website are owned by or
licensed to DIXIT FOODS Any use of this website or its contents, including copying or
storing it in whole or part, other than for your own personal, non-commercial use is
prohibited without the permission of DIXIT FOODS You may not modify, distribute or re-
post anything on this website for any purpose. The names and logos and all related
product and service names, design marks and slogans are the trademarks or service
marks of DIXIT FOODS its affiliates, its partners or its suppliers. All other marks are the
property of their respective companies. No trademark or service mark license is granted in
connection with the materials contained on this Site. Access to this Site does not authorize
anyone to use any name, logo or mark in any manner. References on this Site to any
names, marks, products or services of third parties or hypertext links to third party sites or
information are provided solely as a convenience to you and do not in any way constitute
or imply DIXIT FOODS, endorsement, sponsorship or recommendation of the third party,
information, product or service. DIXIT FOODS is not responsible for the content of any
third party sites and does not make any representations regarding the content or accuracy
of material on such sites. If you decide to link to any such third party websites, you do so
entirely at your own risk. All materials, including images, text, illustrations, designs, icons,
photographs, programs, music clips or downloads, video clips and written and other
materials that are part of this Website (collectively, the “Contents”) are intended solely for
personal, non-commercial use. You may download or copy the Contents and other
downloadable materials displayed on the Website for your personal use only. No right, title
or interest in any downloaded materials or software is transferred to you as a result of any
such downloading or copying. You may not reproduce (except as noted above), publish,
transmit, distribute, display, modify, create derivative works from, sell or participate in any
sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any
related software. All software used on this Website is the property of DIXIT FOODS or its
licensees and suppliers and protected by Indian and international copyright laws. The
Contents and software on this Website may be used only as a shopping resource. Any
other use, including the reproduction, modification, distribution, transmission, republication,
display, or performance, of the Contents on this Website is strictly prohibited. Unless
otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual
property owned, controlled or licensed by DIXIT FOODS one of its affiliates or by third
parties who have licensed their materials to DIXIT FOODS and are protected by Indian
and international copyright laws. The compilation (meaning the collection, arrangement,
and assembly) of all Contents on this Website is the exclusive property of DIXIT FOODS
and is also protected by Indian and International copyright laws.
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Objectionable Material
You understand that by using this Site or any services provided on the Site, you may
encounter Content that may be deemed by some to be offensive, indecent, or
objectionable, which Content may or may not be identified as such. You agree to use the
Site and any service at your sole risk and that to the fullest extent permitted under
applicable law, DIXIT FOODS and its affiliates shall have no liability to you for Content that
may be deemed offensive, indecent, or objectionable to you.
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Indemnity
You agree to defend, indemnify and hold harmless DIXIT FOODS its employees, directors,
officers, agents and their successors and assigns from and against any and all claims,
liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or
arising out of claims based upon your actions or inactions, which may result in any loss or
liability to DIXIT FOODS or any third party including but not limited to breach of any
warranties, representations or undertakings or in relation to the non-fulfillment of any of
your obligations under this User Agreement or arising out of the your violation of any
applicable laws, regulations including but not limited to Intellectual Property Rights,
payment of statutory dues and taxes, claim of libel, defamation, violation of rights of
privacy or publicity, loss of service by other subscribers and infringement of intellectual
property or other rights. This clause shall survive the expiry or termination of this User
Agreement.
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Termination
This User Agreement is effective unless and until terminated by either you or DIXIT
FOODS. You may terminate this User Agreement at any time, provided that you
discontinue any further use of this Site. DIXIT FOODS may terminate this User Agreement
at any time and may do so immediately without notice, and accordingly deny you access to
the Site. Such termination will be without any liability to DIXIT FOODS. Upon any
termination of the User Agreement by either you or DIXIT FOODS you must promptly
destroy all materials downloaded or otherwise obtained from this Site, as well as all copies
of such materials, whether made under the User Agreement or otherwise. DIXIT FOOD’s
right to any Comments shall survive any termination of this User Agreement. Any such
termination of the User Agreement shall not cancel your obligation to pay for the product
already ordered from the Website or affect any liability that may have arisen under the
User Agreement.